SUPPORT and SALES RESUME

Adrian Feliciano is a creative, award-winning, and client-focused professional with a strong support, sales, and recruiting background. Comfortable with solving problems on behalf of his clients, Adrian consistently delivers above and beyond their expectations while insuring his clients are always kept involved at every step in order to help them make informed decisions. Two crucial, but intangible, factors to Adrian’s success are his ability to explain technical and complicated jargon at the level of his clients and his calm and patient demeanor while under highly-stressful situations.

RELEVANT KNOWLEDGE and SKILLS SUMMARY:

  • Not an attorney but can understand, and interpret, necessary contracts
  • Excellent interpersonal skills; comfortable with interviews
  • Strong support, sales, and recruiting background
  • Focused on “plain English”
  • Strong MS Office skills
  • Adaptable, fast-learner
  • Professional demeanor
  • B.A, English

ACHIEVEMENT and EMPLOYMENT HISTORY:

Jan 2010 – Present, Photographer

Self / Freelance, Massachusetts and Beyond

On-location Photographer and Occasional Videography

  • Videography produced for online news-portal feature stories
  • Consistently exceeded client expectations for editing and delivery of final product
  • Experienced with news, sports, features, corporate head-shots, environmental portraiture
  • Photography regularly featured on front-page of publications, used for magazine feature stories
  • Interprets and explains contracts to clients, as necessary: freelance, copyright, model, licensing, ToS, privacy, etc.
  • Recent clients include Premium Marketing, Daily Hampshire Gazette, Patch.com, The Republican/MassLive, AmherstWire, Kinetic Inferno, Fractaltribe, Inc., 4orce Productions, myClin for Clinical Innovator’s Summit, and multiple consumer clients

Mar 2009 – May 2010, Customer Service Representative

Insurance Company, Western MA

Inbound B2C Call-Center, Focused On Servicing Policyholders, and Agents

  • Up-sold and cross-sold other products when appropriate
  • Won Customer Service Award in July and October 2009
  • Perfect Attendance Award September 2009
  • Utilized team resources when appropriate

Apr 2007 – Jan 2009, Staffing Firm, Northeastern MA

High-Volume B2B Sales and Customer-Service, Matching Client Needs With Large Pool of Highly Qualified Talent

Apr 2007 – Sep 2008, Direct Hire Consultant

  • Sourced qualified candidates from large pool of applicants
  • Achieved over 175% to quota within 4 months of hire
  • Achieved 145% to quota for month of June 2007
  • Averaged 100 out-bound daily phone calls
  • Interviewed multiple candidates daily
  • Consistently followed-up with clients
  • Promoted to Staffing Specialist

Sep 2008 – Jan 2009, Staffing Specialist

  • Consistently followed-up with clients
  • Interviewed multiple candidates daily
  • Volunteered for special 3-week project at Boston office

Sep 2006 – Apr 2007, Sales Professional

Telecommunications Company, Southern NH

High-Volume Inbound B2C Sales Call-Center, Maximizing Sales For Each Phone Call

  • Consistently exceeded monthly sales goals by 60%
  • Won several vendor-sponsored contests

Jan 2006 – Aug 2006, Client Service Representative

Financial Services Firm, Northeastern MA

Inbound B2C Customer-Service Call-Center, Focused On Servicing Investment Clients

  • Achieved $2.2 million dollar lead for sales-group during first week out of training
  • Consistently improved and maintained high Quality Service scores
  • Resolved service related issues professionally and efficiently
  • Assisted with training new hires as team-lead

Sep 1999 – Feb 2005, Department Supervisor

Computer Retailer, Western MA and North Central GA

B2C Retailer of Computer Related Products and Services

  • Trained, scheduled, mentored, and coached department staff
  • Increased store profitability by 135% within first year
  • Interacted daily with customers as product expert
  • Promoted to Department Supervisor

Apr 2003 – Jan 2006, Lead Sales Associate and Lab Technician

Camera and Film Retailer, Western MA and North Central GA

B2C Retailer of Photography Related Products and Services

  • Increased store profitability by 125%
  • Interacted daily with customers as product expert

Mar 1996 – Mar 1999, United States Army, Honorable Discharge

MLRS Fire-Direction Specialist, Active Duty, Regular Army

Set-up, secured, and maintained a digital radio network for a busy network operations center. Maintained direct communications with over 50 personnel via secured radio network and SCO UNIX computer terminal. Processed large volume of data quickly and accurately to maximize unit safety. Recommended to US Army Officer Candidate School.

Oct 1996 – Sep 1998, Fort Stewart, GA

  • Designated 1ST Platoon Leader’s Vehicle Driver
  • 2 US Army Achievement Medals for Meritorious Service
  • Gave presentations regarding training, after action reviews, and multicultural topics
  • Responsible for maintenance of vehicle and the safety and protection of Platoon Leader

Oct 1998 – Feb 1999, Republic of South Korea

  • Designated 1ST Platoon Sergeant’s Vehicle Driver
  • Assisted battalion chaplain in research and presentations concerning different faiths
  • US Army Achievement Medal and US Army Good Conduct Medal for Meritorious Service
  • Responsible for maintenance of vehicle and the safety and protection of Platoon Sergeant

EDUCATION:

2011 – Bachelor of Arts, English

University of Massachusetts at Amherst

Can you make use of someone with my qualifications?

Shoot me a message and I’ll be happy to chat about it with you!

KEYWORDS:

Adaptability, Apple, BA, Bachelor of Arts, Blogging, Call Center, Camera, Client, College, Computer, Consultant, Corporate, Creative, CRM, CTS, Customer, Customer Service, Customer Support, Degree, Digital, DSLR, English, Environmental Portraiture, Fast Learner, Feature, Finance, Financial Services, Graduate, Headshots, Helpdesk, Insurance, Interview, Investment, Journalism, Lead, Lightroom, Linux, Mac, Macintosh, Media, Microsoft, Multimedia, Mutual Funds, Office, OS X, Network, News, PC, Peripherals, Personal Computer, Photographer, Photography, Photojournalism, Photoshop, Portraits, Printer, Professional, Presentation, Problem Solving, Produce, Production, Repair, Retail, Sales, Sales Support, Service, Skills, Slideshow, Sports, Store, Supervisor, Teach, Team Lead, Technical, Ticket, Tracking, Train, Troubleshoot, University, UNIX, Video, Videography, Website, Windows, WordPress, Writing