WHY HIRE ADRIAN?
Adrian Feliciano is a creative, award-winning, and client-focused professional specializing in photography, support, sales, and recruiting.
Comfortable with solving problems on behalf of his clients, Adrian consistently delivers above and beyond their expectations while insuring his clients are always kept involved at every step in order to help them make informed decisions.
Two crucial, but intangible, factors to Adrian’s success are his ability to explain technical jargon to his clients and his calm, patient demeanor while under highly-stressful situations.
RELEVANT KNOWLEDGE and SKILLS SUMMARY
- Not an attorney but can understand, and interpret, necessary contracts
- Excellent interpersonal skills; comfortable with interviews
- Strong support, sales, and recruiting background
- Professional “military” bearing
- Focused on “plain English”
- Strong MS Office skills
- Adaptable, fast-learner
- B.A, English
ACHIEVEMENT and EMPLOYMENT HISTORY
Jan 2010 – Present, Photographer
Self / Freelance, Massachusetts and Beyond
On-location Photographer and Occasional Videography
- Videography produced for online news-portal feature stories
- Consistently exceeded client expectations for editing and delivery of final product
- Experienced with news, sports, features, corporate head-shots, environmental portraiture
- Photography regularly featured on front-page of publications, used for magazine feature stories
- Interprets and explains contracts to clients, as necessary: freelance, copyright, model, licensing, ToS, privacy, etc.
- Recent clients include Premium Marketing, Daily Hampshire Gazette, Patch.com, The Republican/MassLive, AmherstWire, Kinetic Inferno, myClin for Clinical Innovator’s Summit, and multiple consumer clients
Mar 2009 – May 2010, Customer Service Representative
Insurance Company, Western MA
Inbound B2C Call-Center, Focused On Servicing Policyholders, and Agents
- Won company Customer Service Awards consistently
- Won multiple Perfect Attendance Awards
- Utilized team resources when appropriate
- Up-sold and cross-sold other products
Apr 2007 – Jan 2009, Staffing Firm, Northeastern MA
High-Volume B2B Sales and Customer-Service, Matching Client Needs With Large Pool of Highly Qualified Talent
Apr 2007 – Sep 2008, Direct Hire Consultant
- Achieved over 175% to quota within 4 months of hire
- Achieved 145% to quota for month of June 2007
- Averaged 100 out-bound daily phone calls
- Sourced candidates from applicant pool
- Interviewed multiple candidates daily
- Consistently followed-up with clients
- Promoted to Staffing Specialist
Sep 2008 – Jan 2009, Staffing Specialist
- Consistently followed-up with clients
- Interviewed multiple candidates daily
- Volunteered for special 3-week project at Boston office
Sep 2006 – Apr 2007, Sales Professional
Telecommunications Company, Southern NH
High-Volume Inbound B2C Sales Call-Center, Maximizing Sales For Each Phone Call
- Consistently exceeded monthly sales goals by 60%
- Won several vendor-sponsored contests
Jan 2006 – Aug 2006, Client Service Representative
Financial Services Firm, Northeastern MA
Inbound B2C Customer-Service Call-Center, Focused On Servicing Investment Clients
- Achieved $2.2 million dollar lead for sales-group during first week out of training
- Consistently improved and maintained high Quality Service scores
- Resolved service related issues professionally and efficiently
- Assisted with training new hires as team-lead
Apr 2003 – Jan 2006, Lead Sales Associate and Lab Technician
Camera and Film Retailer, Western MA and North Central GA
B2C Retailer of Photography Related Products and Services
- Increased store profitability by 125%
- Interacted daily with customers as product expert
Sep 1999 – Feb 2005, Department Supervisor
Computer Retailer, Western MA and North Central GA
B2C Retailer of Computer Related Products and Services
- Trained, scheduled, mentored, and coached department staff
- Increased store profitability by 135% within first year
- Interacted daily with customers as product expert
- Promoted to Department Supervisor
Mar 1996 – Mar 1999, United States Army, Honorable Discharge
MLRS Fire-Direction Specialist, Active Duty, Regular Army
Set-up, secured, and maintained a digital radio network for a busy network operations center. Maintained direct communications with over 50 personnel via secured radio network and SCO UNIX computer terminal. Processed large volume of data quickly and accurately to maximize unit safety. Recommended to US Army Officer Candidate School.
Oct 1996 – Sep 1998, Fort Stewart, GA
- Designated 1ST Platoon Leader’s Vehicle Driver
- 2 US Army Achievement Medals for Meritorious Service
- Gave presentations regarding training, after action reviews, and multicultural topics
- Responsible for maintenance of vehicle and the safety and protection of Platoon Leader
Oct 1998 – Feb 1999, Republic of South Korea
- Designated 1ST Platoon Sergeant’s Vehicle Driver
- Assisted battalion chaplain in research and presentations concerning different faiths
- US Army Achievement Medal and US Army Good Conduct Medal for Meritorious Service
- Responsible for maintenance of vehicle and the safety and protection of Platoon Sergeant
EDUCATION
University of Massachusetts at Amherst
2011 – Bachelor of Arts, English
KEYWORDS
Adaptability, Apple, BA, Bachelor of Arts, Blogging, Boudoir Photography, Call Center, Camera, Client, College Graduate, Computer, Consultant, Corporate, Creative, CRM, CTS, Customer, Customer Service, Customer Support, Degree, Digital, DSLR, English, Environmental Portraiture, Event Photography, Fast Learner, Finance, Financial Services, Graduate, Headshot Photography, Helpdesk, Insurance, Interview, Investment, Journalism, Leadership, Lightroom, Linux, Mac, Macintosh, Media, Microsoft, Multimedia, Mutual Funds, Office, OS X, Networking, News, PC, Peripherals, Personal Computer, Photographer, Photography, Photojournalism, Photoshop, Portrait Photography, Printer, Professional, Presentation, Problem Solving, Production, Property and Casualty, Repair, Retail, Sales, Sales Support, Service, Slideshows, Sports Photography, Supervisor, Teaching, Team Lead, Technical, Ticket, Tracking, Training, Troubleshoot, University, UNIX, Video, Videography, Website, Windows, WordPress, Writing